Investment Goliath JP Morgan set out to challenge British banks on home ground as it made its first foray in the retail banking sector outside of the US with its new Chase bank account. Launched at the end of 2021, the digital only account draws comparisons to Starling and Monzo, but this is no ordinary challenger. We originally published this article after testing the account at launch. Now it’s become our long-term review of the Chase UK bank account.
What is Chase?
Chase is investment bank JP Morgan’s consumer brand. Whilst it may be new to the UK, it’s not a challenger bank as you’ve seen them before. Chase is one of the oldest and largest banks in the US already serving some 60 million households. With more than $4 trillion of assets under its management, and valuation of over $450bn, this new entrant to the UK consumer market is already worth more than Barclays, Lloyds, HSBC, and Natwest combined.
Unlike the US where it has 4,700 branches Chase’s UK bank account is a completely digital offering similar to that of leading challengers Monzo and Starling. It is unknown yet whether Chase will open dedicated branches in the future.
How do I get a Chase bank account?
The Chase account is available to all UK residents over over 18 years old. You can apply for the account directly by visiting the bank’s website. At present there are no credit facilities offered, so no reason for Chase to run a credit check on you during application. You will need to provide identification though, and your address will be checked. The sign up process itself takes about 3-5 minutes and the account should be ready to use straight away.
Chase previously had a refer a friend offer that included a sign-up bonus. The offer has now ended, but if you are considering joining Chase in the future it’s worth keeping an eye out on our Twitter and Facebook pages as we’ll publish any future offers there first.
What are the key features and benefits of Chase bank?
The UK banking sector is one of the most mature and competitive in the world. Not only is Chase hoping to compete with the big highstreet banks such as Barclays, HSBC, Lloyds etc… it’s also going up against successful digital challengers such as Monzo, Starling, and Revolut. In order to win over consumers the Chase account is offering a range of benefits:
1% Cashback on purchases
Cashback accounts aren’t new, the Chase account offers this 1% on a wider variety of every day spending than we’ve typically seen in the past.
Santander’s popular 1-2-3 account for example offers 1-3% on bill payments only, others such as Natwest, Co-op, and Barclay’s are linked to specific actions. Chase’s offer isn’t without it’s caveats, but these seems to be based around vehicles, tax and cash, seemingly as a way to prevent combining the offer with any other rewards.
Unfortunately the 1% cash back offer only lasts for the first 12 months, though spending abroad is included.
5% AER interest on ’rounded-up’ savings
At a time when most banks are offering pitifully low interest rates, Chase is offering 5% interest on savings. The catch here is that it only applies to round-ups. If activated all spending on your account will be rounded up the nearest pound. That money will then be moved to separate ‘pot’ where it will earn 5% interest.
As an example if you pay £6.55 for your lunch, Chase will round this up to £7, with the 45p difference being held in a ‘savings pot’. 5% AER variable interest is then added on the amounts held in the savings pot. It is calculated daily, and paid monthly. After 12 months all of the money in the saving pot is moved to your main account.
There is currently no time limit on this feature, but with the rate being variable it is likely that it will be reduced after the first year.
2.7% Easy access savings account
Update: Chase has now increased it’s easy access savings interest to 2.1% and again to 2.7%.
In addition to the 1% cashback on card spending and the 5% interest on rounded up savings, Chase has also offers a 2.7% AER easy access savings account. This account is only available to Chase current account customers, and is currently one of the only easy access accounts allowing for larger deposits.
The rate on the savings account can be beaten elsewhere, but usually on smaller balances or regular saver accounts. As such even though it’s below the Bank of England base rate, it’s still an attractive proposition.
Chase’s easy access savings account allows you earn 1.5% on balances up to a staggering £250,000. That is not something we’ve seen recently in the UK so definitely peaked out interest (excuse the pun). Bear in mind though that FSCS protection only covers deposits of up to £85,000.
Again, unlike Starling’s ‘spaces’ or Monzo’s pots, Chase doesn’t offer separate savings goals. Instead customers can open as many of its savings accounts as they wish, and individually name them according to their saving goals.
Fee free foreign spending
Like Starling and Monzo, Chase is offering fee free foreign spending, so there won’t be any charges for making purchase or withdrawals whilst abroad. This is something we’ve come to expect from digital challengers, so whilst it isn’t anything new, it is still very welcome.
There will be a cash withdrawal limit similar to Monzo and Revolut but with Chase this limit is £1,500 (up from £700), making it one of the highest we’ve seen, and in conjunction with 1% cashback it briefly took the top spot as the best debit card for foreign spending.
No ATM fees in US
This is something of an add-on to the above. Whilst many banks offer fee free foreign spending, foreign ATMs can charge for withdrawals. Santander machines in Spain are terrible for this often charging up to €5 a time. The situation is similar in the US. Practically all ATMs charge a fee for withdrawals unless it is run by same bank as your card issuer. The Chase account card can be used at Chase operated ATM’s in the US without any withdrawal fees. That is something even Santander couldn’t manage between UK accounts and Spanish ATMs when the UK was still in the EU.
Advanced budgeting? (separate pots = separate accounts)
Want to keep your income and expenditure separate? This was one of the most popular features of the Monzo account, and something that many switching to Starling had request. Chase takes the concept pots, a place where you can separate money from your main account, one further by essentially allowing you to create up to 20 current accounts all linked to the same card. Each account will have it’s own account number to be able to send and received payments. You can then be use your Chase debit card to spend from the account of your choice by selecting it from within the app.
High daily ATM withdrawal limit
These days not many of us need to withdraw large amounts of cash from an ATM. If you do however, you’ll be pleased to know that the Chase account has a UK daily cash withdrawal limit of £500. To put that into perspective, Starling customers are limited to just £300 per day, and Monzo customers can withdraw £400 a day from ATMs limited to a maximum of £5,500 per month.
There is no daily limit on amount you can spend with your card, and bank transfers up to £25,000 can be carried out daily.
What are the Drawbacks and limitations of the Chase account?
Despite having over 4,000 branches in the US, Chase isn’t opening any in the UK, so traditional counter services won’t be available. Chase hasn’t yet set out how customers might physically pay in cash or deposit cheques.
No number on the debit card
The Chase debit card does not contain a long form 16 digit number as you might be accustomed to. This is mostly likely to increase security, but it also means the only way to access your card details is via the app. In most use cases this shouldn’t be a problem, but consider the scenario where you need to pay for something over the phone. you’re either going to need to write it down before hand, or juggle the call and the app at the same time. A minor inconvenience, but an inconvenience all the same.
No switching guarantee
Chase is not a member of the current account switching service so if looking to leave your old account you would need to manually switch your direct debits and standing orders, and close your account.
No telephone or online banking services
With digital accounts we’ve gotten used to not having a telephone banking service. The fact is they even widely used anyway. Online or web based banking however is another matter. Whilst many actions can be performed via an app, some people and some things are easier via a browsers. Initially at least Chase doesn’t offer any web-based banking.
Approval for large transfers
Most banks have some form of daily limit on transfers. For some such as Revolut this can be as high as £500,000, but Chase confirmed via its customer support it has a daily limit of £10,000. If you want to transfer more than this you have to contact customer support three days in advance. This seems like a backwards step and is not in keeping with the competition.
Is Chase bank UK safe?
As with any new bank it’s only natural to wonder if your money is safe. Chase is a trading name of JP Morgan Europe Limited which is a regulated by the FCA and Prudential Regulation Authority. The account has full FSCS protection, meaning which means you would be eligible for compensation on balances up to £85,000 in the unlikely scenario of the bank going bust.
Additionally Chase has employed a new UK customer service team to help customers with any enquiries, as well of a raft of security features and checks within the app. Including 128-bit encryption of user details and transaction data. It also offers 24/7 fraud monitoring, instant notifications of account activity and the ability to freeze your card if you need. Confirmation of Payee (CoP) will also be implemented in the next few months.
Does Chase UK report to credit reference agencies (CRA)?
Chase has confirmed that it doesn’t report any customer data to credit referencing agencies such as Experian, Equifax and TransUnion. That might change in the future if/when it develops credit products. Currently at sign up Chase will do a soft search of your credit history. This something that other lenders won’t be able to see, and won’t have any impact on your ability to gain credit in the future.
Is Chase UK a good bank? How does it compare?
Whilst Chase may be the new bank on the block all of its bells and whistles have been done before and each can be beaten individually by a combination of the highstreet, and digital banks, but as an overall package it’s right up there with the best of them, and is on course to become the best current account digital or otherwise.
If you are looking to earn money form your account you’ll get £130 from switching to the Santander 123 Lite account, which is quicker and easier than maxing out the benefits offered by Chase. See our guide for the best switching bank bonuses.
In terms of rewards and cashback it is possible to earn £18 a month via Barclay’s Blue Rewards. You’d have to spend £1,800 a month with Chase earn that. The advantage with Chase comes from its less restrictive terms.
The 5% interest is a nice feature, but since it only applies to round ups it is limited. Just how much you could earn is difficult to work out as it will depend on your spending habits, but even if making 50 individual transactions a month, the total amount rounded up going to be much less than you could pay into a Nationwide Flexdirect account (£1500) and earn 2% AER interest for 12 months. Similarly Starling has a link up with Moneybox allowing your rounded up savings to be invested in the stock market for potentially inflation beating rises.
Anyone considering a Chase account is likely looking to shun highstreet banks and go digital. In that regard the Chase account does compare well with its digital peers, namely Monzo (get a free £5 bonus using code jv4bg5f) and Starling, in terms of fancy features, and free free foreign spending, but still lacks a little maturity 12 month on.
Chase has no history of consumer banking in the UK and is missing some basic features that are taken for granted in regular UK accounts, services such as seven day switching, and confirmation of payee, both of which are employed by Monzo and Starling. These are likely to come in the future, but early adopters should be aware.
At present it looks to be a good if somewhat basic account. We don’t mean that in a bad way. The account is still new, and will become more feature-full as it matures, but it might not be quite there yet for those that want to switch and use it as their main bank account.
Chase bank account going forward
The Chase bank account is still developing, as such we will update this article as and when new features emerge.
Initially Chase UK bank account launched without direct debits. That made it an instant ‘no’ for most people in terms of being used as a main account. In a 2022 update, we’re happy to report that the Chase bank account does now fully support direct debits.
For a more detailed comparison between Chase and its peers, see our detailed breakdown of Starling vs Monzo vs Chase